COVID-19 Updates

Changes to Centre trading from Monday 11th October.


On Monday 27th September the NSW Premier announced planned changes to the current ‘stay at home’ orders once NSW reaches 70% double dose vaccination rates. It is expected that these changes will occur on Monday 11th October. On this date, all stores within our Centre will reopen with most operating under some trading restrictions including capacity limits.


When visiting us from Monday 11th October, there are a few things we will ask you to do to help us keep you, and our team, safe.


Plan ahead

We know that some of our stores have been closed since June and many of you are looking forward to visiting them. We appreciate your ongoing support. Our Retailers and their team members look forward to welcoming you back in store. We expect our Centre to be busy and we encourage you to plan ahead for your visit. When you visit stores within our centre, you will notice capacity limits on entries. We ask that you adhere to these limits and only enter the store if capacity allows. For all hair and beauty services, please make bookings in advance. Waiting areas within stores may be limited or unavailable so where possible we ask that you arrive for these services at your set appointment time.


Check-in with QR codes

You are required to check-in on entry to our centre and also each store that you visit. These QR check-ins provide important information for NSW Health should a COVID-19 positive case occur in our centre. Should you be classified as being a close or casual contact, you will be contacted directly by NSW Health and advised if you are required to get a COVID-19 test. By ensuring people are aware of any direct exposure, we can play our part in minimising the spread and keeping our community safe.


Wear a Mask

At all times whilst in centre you are required to wear a mask unless eating or drinking. Our team, partners and tenants will also be wearing masks at all times.


Physical distancing

Please ensure you maintain 1.5 metres between yourself and others at all times. Additionally, some stores will be operating under the 1 person per 4 sqm rule. Capacity limits will be clearly displayed on store entries


Treat all staff and each other with respect

All staff working in our Centre are here to serve you and ensure you have an enjoyable experience whilst with us. All team members are required to adhere to the guidelines set out by the NSW Government. Our team, our retailers and their teams will be pleasant and helpful and we ask that you are kind and patient with them. Our priority remains on keeping them, and you, safe.


We appreciate your ongoing support and understanding. We look forward to reopening all stores on Monday 11th October. We will keep you informed on any further updates or changes.



Centre Management


Thursday 9 September 2021


Current restrictions for the Lake Macquarie LGA

 On Thursday 9th September 2021, the NSW Premier announced that parts of Regional NSW ‘stay at home’ orders will be extended until further notice.

In line with these extended government restrictions, all current operational restrictions remain in place for our Centre.

When visiting us for your essential goods and services, please remember:

• Check In on entry
• Wear a mask in Centre at all times
• Utilise the sanitiser on entry
• Cough or sneeze into your elbow

Importantly, please stay home if you are feeling unwell and get tested for COVID-19 if symptoms occur.

We understand that this extended lockdown is difficult for our community and we are here to support you. 

Thank you for your ongoing understanding and support.


Latest COVID-19 Confirmed Exposure Sites


Thursday 23rd September 2021

We have been made aware that a customer who has returned a positive COVID-19 test result visited the following locations:


Lake Macquarie Square

     Saturday 11th September 2021 between 9:30 and 11:00am 

     Monday 13th September 2021 between 9:00am and 10:00am

     Thursday 16th September 2021 between 11:30am and 1:00pm

     Saturday 18th September 2021 between 9:30am and 10:30am

     Monday 20th September 2021 between 8:15am and 9:00am



     Friday 17th September between 3:50pm and 4:00pm


Pharmacy 4 Less

     Monday 20th September between 8:10am and 8:25am


Any visitor to the centre or stores listed above during the states dates and times are classified as a casual contact and must immediately get tested and self-isolate until they receive a negative test result.


Both stores have completed a clean in line with SafeWork Australia guidelines. Additionally, we complete a full centre clean each evening as part of our COVIDSafe plan.


This is an important reminder to ensure that your store and our centre continues to operate in a COVID-safe manner. For your team and your customers please ensure:

  • you have implemented the Services NSW COVID-Safe Check In QR Code where applicable
  • social distancing of 1.5 metres for everyone within your store
  • store entry limit numbers are in place and continually monitored
  • you have access to sanitiser on entry for your shoppers


Additionally, if you or your team members are unwell, please stay home and ensure you get tested if you have symptoms.


Staying safe and well is a team effort. We continue to ask that you promptly inform us of any suspected or confirmed cases of COVID-19 in your workforce, so together we can minimise any risks and play our part in stopping the spread.  


We thank you for your ongoing co-operation and as always remain happy to discuss questions you might have.  


Centre Management



Important Note: This information has been provided based on information provided to Charter Hall by third parties. Recipients are encouraged to make their own enquiries and consider relevant government advice as appropriate.